Shipping policy

At KURTIVILLA.STORE, we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

🚚 Shipping Coverage

We currently offer nationwide shipping across Pakistan.
For international orders, please contact us via our official social media or email before placing your order.

⏱ Processing Time

Orders are processed within 1–3 working days after confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

📍 Delivery Time

Standard Delivery: 3–5 working days
Remote Areas: 5–7 working days

Delivery times may vary due to weather conditions, courier delays, or high order volume.

💰 Shipping Charges

Standard Shipping Charges: Calculated at checkout
We may offer free delivery on selected promotions or order values

📦 Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email so you can track your parcel in real-time.

❗ Order Delays

While we strive to deliver on time, delays may occur due to:

Public holidays
Weather conditions
Courier service issues

We appreciate your patience in such situations.

📭 Incorrect Address

Please ensure your shipping details are correct.
KURTIVILLA.STORE is not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

📦 Damaged or Missing Items

If you receive a damaged parcel or missing item, please contact us within 24 hours of delivery with proof (images/video), and we will assist you accordingly.